Contact Us About Casino Reviews and Partnerships
Need to get in touch with the team behind Casino Hub Au? This page covers everything you need to know.
What to contact us about
We read every message sent to [email protected], but we’re best placed to help with the following:
- Corrections and updates. Spotted an outdated bonus, a broken link, a licence number that no longer matches a regulator’s register, or a factual error in one of our reviews? Send us the details — a link to the page and a short description is enough.
- Editorial questions. Questions about how we review operators, how our ratings are put together, or how we handle affiliate relationships.
- Partnerships and advertising. If you represent a brand and want to discuss working with us, put “Partnership” in the subject line so we can route it to the right person.
Please note: we are an independent review site. We do not operate any casino and cannot access player accounts, reverse transactions, or resolve disputes with operators. If you have a complaint about an operator, raise it directly with them — and keep screenshots, reference numbers and timestamps to support your case.
How to reach us
Send an email to [email protected]. This is currently our only contact channel: we do not offer phone support, live chat or postal correspondence.
We aim to respond to legitimate enquiries within two business days. Messages arriving on weekends or public holidays are answered on the next business day.
Struggling with gambling? This isn’t the right inbox
Casino Hub Au is an information resource, not a support service. If gambling is causing you or someone close to you harm, please contact a dedicated support service rather than writing to our editorial team — see our Responsible Gambling page for Australian support options, including Gambling Help Online and the 24/7 counselling line 1800 858 858.
If you’re considering self-exclusion, BetStop, the National Self-Exclusion Register, lets you exclude from all licensed Australian online wagering services in one step. Be aware that BetStop does not cover offshore casinos — it will not close or prevent offshore accounts. Exclusion periods cannot be shortened; removal requires a statutory declaration and is not possible during the first three months.
Reporting unlicensed operators
If you believe an operator is offering gambling services to Australians without a licence, report them to the regulator in your state or territory. You can verify whether an operator is licensed by checking the licence number against the regulator’s public register — treat mismatched or expired numbers as a red flag, whatever the site’s footer claims.
Last updated: 24 September 2026